Dish Network Installation FAQ
Our Dish Network Satellite Frequently asked questions is divided into three sections. Please select the section most pertinent to your query. If you cannot find an answer please either email us or call customer service. Please also review our articles and information pages. There are a number of comprehensive articles on choosing and setting up your satellite system. Click here to review the articles. The Dish Network FAQs are:-
Q) How does the installation work, do you install nationwide?
A) All of our installations are done through the DISH Installation Network, a division of DISH Network. Since their network is nationwide we are able to offer you a professional installation anywhere in the US, including Hawaii, with one exception being Alaska. The DISH Installation Network is comprised of employees and authorized subcontractors that must meet some of the highest installation standards in the industry. This means you get a quality installation with a company you can count on to back up the work they perform. Certified, insured, and a 90 day installation warranty. Why have your installation done through anyone else?
Q) How long is the estimated installation time?
A) After placing an order you will be provided with an installation certificate and toll free number where you can schedule your free installation, 24 hours a day, and set up your programming selection. The installer will bring the satellite dish and receiver(s) with them, therefore, there is no equipment to ship so installations can be scheduled right away. Installations dates are available 7 days a week, even weekends.
Q) I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
A) Trees can cause interference with the satellite signal. If you cannot find a different or higher location that provides line-of-sight to the satellites, you may have to trim your trees. You can mount your dish antenna up to 100 feet away from your house without adding any signal amplifiers, if necessary.In order to help determine if you have a clear line-of-sight to the DISH Network satellites, you can download the azimuth and elevation angles through the following Zip Code Application. Please note that the installer will bring out all of the equipment with them, therefore, if for any reason there is a line-of-sight problem you can contact us under our 30 day refund policy to request a refund directly via email or phone.
Q) How long is the estimated installation time?
A) After placing an order you will be provided with an installation certificate and toll free number where you can schedule your free installation, 24 hours a day, and set up your programming selection. The installer will bring the satellite dish and receiver(s) with them, therefore, there is no equipment to ship so installations can be scheduled right away. Installations dates are available 7 days a week, even weekends.
Q) Can I install my satellite TV system myself? If so, can I use my existing cable?
A) You can install this system by yourself. We offer a Self Installation Kit which includes all necessary hardware normally needed to install one receiver, and a videotape to help you. It requires RG-6 coaxial cable with no splitters from the dish antenna to receiver. This makes most existing cable wirings incompatible with DISH Network because it can not carry an adequate signal.
Q) We're ready to install the dish antenna, but our homeowner's association forbids it. Can you help us?
A) Our dish antenna size is 20" and complies with the Satellite Consumer Bill of Rights, a regulation released by the FCC on August 6, 1996. This regulation PREEMPTS area zoning ordinances and Homeowner Association covenants and restrictions on DBS dish antennas. This rule was required by Congress in the 1996 Telecommunications Act. Some HOA'S have been fighting to keep restriction rights by threatening court action on tenants with dish antennas, in some cases arguing that a dish antenna is installed in a common area, calling the air space above the homeowners roof where the dish antenna is installed, the common area. Congress is on your side in this matter. For a copy of the FCC law please click here. For more specific information please contact: SBCA (Satellite Broadcasting & Communications Association): (703)549-6990, and at SBCA.com.For more specific information please contact:
SBCA (Satellite Broadcasting & Communications Association) ..... (703) 549-6990, and at http://www.sbca.com
FEDERAL COMMUNICATIONS COMMISSION ..... (202) 418-0163 and at http://www.fcc.gov
Q) Must the satellite TV dish antenna be installed outside the home. I live in an apartment and am restricted to certain codes.
A) The satellite dish antenna needs to placed outside in order to receive the signal. Certain window materials do allow the signal to pass through, but you will lose signal strength.
Q) Can I install two or more receivers?
A) The ability to operate more than one television independently through DISH Network satellite TV system will require a dual LNBF system, which is capable of connecting the dish antenna to up to five independent receivers. Then you may add an additional receiver (either IR or UHF). The additional receiver will allow the duplication of your programming by a separate satellite TV signal being sent to your other TVs, so they can work independently. You can hook up as many TVs as you like to just one receiver, but they will receive the same programming on all TVs. More than two receivers require a voltage line splitter and a dual LNBF.
Q) Can I paint the dish antenna so that it blends in with my house?
A) You can paint your dish antenna. We recommend that you use a flat paint, rather than glossy, to reduce the possibilities of problems from reflected heat at the LNBF. Also, do not get any paint on the LNBF.
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